Analyst Core Products at MTN Nigeria

MTN Nigeria is the leading telecommunications company in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the position below:Core purpose of the JobTo assist in the Prepaid service, Postpaid service, Data service and Content service definitions and loyalty promotions definition for the consumer market, test and implementation; project management support; and customer support for new services within the first six months of launchTo support the product and promotions development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products).Job SummaryParticipate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers.Liaise proactively with, VAS Planning,  service creation, Customer Relations  and systems operations specialist from Information Systems and Network Group planning teams to ensure deep understanding of the configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needsArticulate understanding of target market needs and assist in developing relationship initiatives accordinglyEnsure new products designs are line with segment strategy and objectives.Monitor and manage existing products in the Consumer portfolio on an ongoing basis.Support project management in the product development lifecycle of new MTNN productsDesign, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making on MTNs new and existing products in the Consumer portfolio on an ongoing basis.Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be takenImplement product development policies and procedures.Coordinate quality assurance of developed products and services to ensure consistency and accuracy.Monitor and evaluate existing products performance on an on-going basis.Develop a mechanism for proactively identifying new product related queries.Ensure prompt resolution of identified product related issues.Provide information packs and FAQs to guide the deployment and use of new products and services.Provide resources for UAT and FUTsReview UAT plansEnsure sign off of product specifications and UAT reports.Drive and participate actively in FUTsLiaise with technical teams on customer care and billing applications.Monitor suppliers’ compliance with SLAs and business rules.Assist in maintaining relationships/market needs with internal stakeholders, external partners, suppliers and other relevant vendors at MTN/vendor premises towards start up and closure of key projects.Perform other tasks as required by the Product Manager. 

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