Analyst, Agent Lifecycle Management (Supervisory) at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the vacant position below:Job Title: Analyst, Agent Lifecycle Management (Supervisory)Location: LagosEmployment status: Permanent Department: Customer ExperienceJob DescriptionTo collate and analyse mobile financial services intelligence information on an on-going basis (in relation to benchmarking, competition, trends), and provide insight to performance management and business decision making.Support acquisition and growth of agent network for financial servicesTo provide support to all MFS channels at the regions and other MTN touch points.Facilitate production/distribution of merchandising materials to all MFS channels at the regionCoordinate MFS agency channels initiatives and various partnership with banks, mobile money provider and other 3rd partiesCoordinate communication within the MFS trade channelsImplement BVN enrolment for customersFacilitate implementation of robust distribution network for financial services for acquisition of revenue generating agentsSupport and design appropriate value proposition and incentives for agent to enhance profitabilityGathered and analyze data and benchmark with competition to increase adoption and growth of agent network.Facilitate and implement end to end function for agent life cycle managementFacilitate implementation of robust distribution network for financial servicesCoordinate trade communication within the MFS channel space nationwideTake responsibility for managing mfs central pool of merchandising materials nationwideFacilitate design and implementation of GOTO market plans for agency product and servicesMonitor, analyze and report agent recruitment and performanceMonitor, analyze and report sales trends, including but not limited to customer recruitment, agent transactions etc and also report on trade activity plansCollate, analyze and provide insights from channel sales data and develop weekly and monthly reports in preparation for business review meetingsProvide necessary support and materials towards the execution of agents and customer engagement activities within centrally, and collaborate with event agencies to ensure successful implementation of engagementsCo-ordinate cross functional sessions for implementation of MFS activities as directed by the manager agent life cycle managementSeek quality insights from trade visits and promptly share with the team (channel & segments)Maintain MFS channel members’ database (agent network partner, retail agents, tellers, etc).Work with segments ( MFS) team to implement targeted financial services initiatives are available within agent network and regionsEngage the regions to follow up on implementation of agent acquisition channel initiatives.Facilitate documentation of T agent process, policy and procedures.Participate in product design and user acceptance test (UAT) for agency product and services and other MFS product and services.Facilitate preparation and execution of various agent network agreements internally and externally.Agent adoption and chum managementFacilitate quality of service at agents outletsSupport implementation of appropriate support framework for agentsEnsure availability and integrity of agent data at all timesPerform cvm activities to drive transaction amongst agentsFacilitate designing of agent commissioning and ensure agent satisfactionSupport and communicate all MFS agent offers and value propositions to the trade effectively.Work with customer support team to ensure customers issues are resolved promptlySupport the activities of trade (field) staff managing the agent network.Manage relationship with banks, regulators, NGOs, regional channels teams on agent network.Liaise with all necessary stakeholders within and outside of the business to ensure agent acquisitionMFS regional teams, segments, operations and product development teams.Ensures own individual performance agreement, personal development plans are in place and synced with the line managerActively involve and patriate in team meetingsContinuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s vb and values.Job condition:Normal mtnn working conditionsMay be required to work extended hoursOpen plan office

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