Admin Secretary/Customer Support at Prudential Estates Investors Network Limited

Prudential Estates Investors Network Limited is a real estate development platform that provides investors with access to debt investment offering.   We are recruiting to fill the position below:Job Title: Admin Secretary/Customer SupportLocation: LagosJob DetailsWe are urgently looking for a Customer Support/Administrative Secretary to take on a permanent contract within Lagos mainland.This will be an initial contract with a view to progress into a long-term/permanent position.Job DescriptionYou will be the first point of contact and someone who is keen to apply their operational knowledge in a vibrant and fast evolving new service.You will be a problem solver, with a can-do/fix-it attitude and 'know how' to make every user of the service feel special and understood, whether by phone, e-message, email or live chat. There is huge potential for growth in this role developing into a more senior/leadership position from the sole team member to managing a team.Experience in Administration, Secretary, and online Customer Support processes and Service Level agreements is a huge advantage.Role & ResponsibilitiesComplete Diary management, Minute taking, Distribution of documents, Updating the database, General administration dutiesOffice Management - looking after office supplies, and keeping check of office stationaryGeneral secretarial and administration dutiesTechnical + advanced PowerPoint to be able to understand all office applicationsSupport the definition of the customer service strategyMaking customers feel important and at the heart of the businessDesign and implementation of the customer service and operational framework to support customers.Identifying and optimising all our opportunities to impress our customers.Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer and disposal[Recording, transcribing, and distributing notes/minutes of meetingsAssisting new employees with their orientation to the organisationReconciling accounts and filling out payments request with proper coding;Assist with entering and processing approved payments;Developing and maintaining files; andEnsure all areas of accounts are in orderDeveloping and maintaining various financial databases and reports.Support, review and challenge business performance 

Apply at