Accountability Specialist at Catholic Relief Services (CRS) at

Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons based on need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria in 2000 and currently focuses on agriculture, health and emergency programming.We are recruiting to fill the position below:Job Title: Accountability SpecialistJob Ref Code: ACCS062917Location: AbujaProject: MEALPosition Band: D-1Reports To: MEAL CoordinatorJob SummaryCRS Nigeria is committed to integrating accountability mechanisms to communities throughout its programming portfolio and; as such, seeks an Accountability Specialist to help implement the newly developed Accountability Framework and other related priorities.The Accountability Specialist will ensure that practical and effective mechanisms for accountability to beneficiaries and communities are integrated at the CP level and into programs through capacity building support and implementation.The role will also prioritize the deployment and use of a new accountability software system for the CP and across projects.Technical Assistance & Program Guidance:Provide technical assistance to ensure that accountability is integrated throughout the project cycle (design, implementation, and M&E) across CP programming.Be a champion and resource person for the accountability policies and procedures in the agency’snewly developed MEAL policies and procedures.Provide training and guidance for project staff on relevant accountability issues.Share resources and information with staff on accountability.Build capacity of staff to mainstream and develop accountability practices and mechanisms intoprogramming, applying principles as outlined by Sphere, agency MEAL polices and other keyguidelines.Lead the roll-out and testing of the accountability/feedback tracking software.Lead the training of CP and partner staff on use of the accountability/feedback software as may benecessaryLead and support the development of communication materials for beneficiaries on CP and projectfeedback mechanisms.Integrate principles of protection and fraud reporting into project and CP feedback mechanisms.In conjunction with project teams, develop a process to solicit feedback from key project stakeholders.Design and provide feedback to the proposal development process on strengthening accountability measures.Liaise with HQ/Regional MEAL Team on strengthening accountability measures and CP framework.Act as content expert on donor accountability requirements.Develop and maintain dashboard analysis for reporting in complaint mechanism.Incorporate, where necessary, cross cutting themes such as protection, gender and disability indesigning, implementing and reporting accountability.Accountability to Communities and Beneficiaries:Be the primary point-person for the CP hotline.Develop standard talking point processes to manage various feedback scenarios (ie: if an individual would like to remain anonymous, etc.).Support project staff to:Assess how beneficiaries and communities would like to receive information about CRS andits projects, and ensure that the required information is regularly shared.Support project consultation with beneficiaries and communities on feedback mechanismsthat are appropriate, effective, accessible and safe.Ensure that beneficiaries and communities participate in a meaningful way at every stage ofthe program cycle, from design to M&E.Monitor the effectiveness and relevance of the accountability mechanisms and practices putin place.Support partner organizations in setting up accountability mechanisms (as applicable).Support the sub-offices in managing, receiving and acting on feedback through the identified CPmechanism.Support the set-up of feedback hotlines and helpdesks, and provide training and monitoring to relevant staff on receiving. logging and handling feedback and complaints.Ensure that feedback is routinely recorded, reviewed and acted upon in line with feedback mechanisms guidelines.Compile monthly and Quarterly feedback reports for CP MT and ensure all complaints and major issues are followed up and addressed in a timely manner.Generate timely reports on work planned and completed.Ensure that feedback is integrated into regular program planning, implementation, M&E and reporting.Participate in internal and external meetings related to humanitarian accountabilityConduct periodic field visit for establishing/overseeing accountability systems in place and provide necessary support neededDesign and Perform Accountability based assessmentsProvide orientation of staff to and align projects with donor focused or global humanitarian principles and guidelines, as and when needed. 

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