Account Officer at Admiralty University of Nigeria (ADUN)

The Admiralty University of Nigeria was established as a Public-Private-Partnership (PPP) through the joint efforts of Nigerian Navy Holdings (a subsidiary organization of the Nigerian Navy) and Hellenic Education Nigeria – (a private consultancy, with international educators as main partners).Applications are invited from suitably qualified candidates to fill Full-Time, Part-Time and Daily Part-Time vacancy in the Academic Department of the University:Job Title: Account OfficerLocation: DeltaJob Type: Senior Managerial/Administrative and Support StaffDepartment: BursaryOverall PurposeTo ensure that all student related income (tuition and accommodation fees) is invoiced and reconciled to the student records systemTo implement payment plans for students and ensure that income is received and processed by a variety of methods; direct debits, credit cards, cheques and cashTo ensure that sponsors are invoiced, financial returns prepared and that students receive loans, refunds and assistance as appropriateTo cover the Senior Cashier role as and when required.People Management:Day to day supervision of the student fees team in the Income Office, ensuring that workloads and holidays are successfully managed and support and guidance are given to staffAnalysis, Reporting and Documentation:Ensuring that sponsors of students, e.g. research organisations, charities or industrial companies, are invoiced promptly and accurately and assisting members of the Credit Control section with queries on student/sponsor debts to ensure that invoices are paid within the agreed time-framesCustomer Services & Support:Liaising with students and their parents (both prospective and existing) to provide information and advice on fees, payment of fees and general financial queries that arise, in a pleasant and courteous manner and working with students (and their parents) who are experiencing financial difficulty to arrange a way forward with a sensitive and professional approach.Ensuring that the requirements of scholarship sponsors are adhered to and that all eligible students receive the correct amount of funds they are entitled to, within appropriate timescales to enable them to pay tuition fees and compensate for living expensesPlanning & Organising:Organisation of student fee collection for tuition and accommodation fees, covering drafting the initial documentation on method of payment, planning associated administrative tasks on a termly basis, supervision of receipt of payment plans and ensuring the information is accurately recorded on the Student Information SystemWorking closely with members of the cash team within the Income Office and to strict deadlines, ensure that the income received with payment plans is recorded and processedEnsuring that direct debit mandates are accurately recorded for forwarding to the bank for payment collection, and that credit card, cheques and cash are processed and recordedLiaison:Ensure that students are invoiced for their accommodation as agreed under the student payment plan and that payments are received and correctly accounted for within the University Finance SystemProblem Solving:Ensuring that transactions recorded within the Student Information System are transferred accurately and regularly to the University Finance System, while making certain that unreconciled items are investigated and dealt with promptlyThese tasks must be actioned in accordance with regular monthly reporting deadlinesContinuous Improvement:Working with the Income Office Manager and members of Academic Registry to ensure procedures are reviewed and documentation regularly updated  Internal Liaising:Liaising with all levels of staff from University departments in order to provide and abstract detailed information regarding student fees, which requires good listening skills and the ability to provide clear and correct informationExtensive regular contact with students, who come to the income office to seek information on payment of their tuition fees and accommodation debts. This requires extensive personal skills to deal with many difficult and sensitive issuesLiaising with the Academic Registry to ensure all fee records for students are accurate and reliable to ensure prompt invoicing and income recoveryRegular liaison with members of staff at Residences concerning accommodation fees due and payments made, as Halls of Residences monitor their financial position on a regular basis.  Regular liaison with other sections within Finance Services, e.g. Credit Control, concerning payments receivedRegular liaison with Student Funding Office to ensure that students receive their bursaries and scholarships on time.External Liaising:Regular contact with students’ parents, which may require tact and diplomacy to handle often-difficult situations concerning payment of fees and accommodation.  Dealing with external sponsors with their queriesAssist in the dealing with auditors (both internal and external) with their queries and processesLiaising with several banks to ensure that payment queries are resolved promptly.Further informationAccountability In undertaking these responsibilities the post holder will clearly be able to delegate specific functions, but not accountability for them, to other individualsHours: This is a full time post. The nature of the post is such that the post holder will be expected to work flexibly and for such reasonable hours (minimum 40) as are necessary in order to fulfill the duties and responsibilities of the postLeave: 25 days per annum.Person Specification (Experience & Knowledge)Candidates for the role will be expected to demonstrate evidence of the following knowledge, skills, and attributes:   

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